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Customer Service & Sales Training

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Integrity Service® is a comprehensive process designed to help people understand what it means to be
customer-focused. Participants focus on the skills, attitudes, and automatic behaviors that must be
developed to reach a common goal of becoming a customer-focused organization. Exceptional customer service requires more than knowledge. It also involves attitudes, values, and 
beliefs. The Integrity Service® program helps people evaluate their actions and behavior, and identify gaps—or incongruence—that cause conflict, stress, poor performance, and/or stifled productivity. When each of these dimensions are in congruence, achievement drive is released and new levels of loyalty, synergy and self-satisfaction result.

Key program components include:

  • Proven Customer Satisfaction System™

  • Simple Behavior Styles® language

  • Multi week structured follow-up courses

  • Reinforcement tools

  • Performance Accelerator sessions

  • Blended, online learning delivery alternative

Image by Cytonn Photography

Integrity Selling® is a customer-oriented, needs-focused sales training curriculum that redefines the sales process to focus on identifying and meeting customer needs and creating value in every transaction. Participants learn values-based principles of selling and communication as well as a unique sales model. This program has been proven in hundreds of organizations as a tool to increase sales, develop more professional sales teams, and decrease the high costs of turnover. Available in seven languages, no other sales training is in its league.

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Ready to become the most successful in customer service and sales?

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Business Meeting

"If you want to dramatically increase your sales, you need to be a student of sales.The Integrity Team will teach you what you need to know to be an expert in sales. Even one idea, one tweak in your style can be a game changer that multiplies your commissions many times over. "

Stephen K.

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